Widerrufsrecht

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

30 Days No-Question-Asked Return
The Plurrana stands behind the quality of every product we sell, if you change your mind in 30 days after receipt, just returning the item(s) and we'll issue a full refund for you. Please refer to Return Steps for more information.

Moreover, we'll pay the return shipping cost for the below cases:
(I) Item Manufacturing Defect
If the received item is found to be manufacturing defect, please feel free to contact us to apply for a return. We'll evaluate if the item has a manufacturing defect.

Please note:
We will not accept any returned goods in which the goods were damaged during usage or your incorrect action.
Please be advised that the natural impurities is not defect, it's one of the characteristics of natural gemstones.

(II) Item Not As Described
In this case, the item received is found to be not the same as the parameter described in the parameter list or detailed description, please let us know which parameter is not as described.

Please note:
* Due to photo technology problems and the lighting, your display screen might have color differences.

* ltem images might be enlarged for detail, as the weight is the main factor of the cost, generally the size of silver products is smaller than fashion jewelry. Please double-check the actual size information with us if you have any doubts/concerns.

Shipment Issues
If you haven’t received your package based on the mentioned estimates, please kindly contact us by website or email.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right and offer a solution as soon as possible, as customer satisfaction is always our top priority.

Please Notes:
Shipping times will be affected during public holidays, which is outside our control. But normal service resumes immediately after each holiday.

Non-Refundable Cases
The following case is not applicable for a refund:

• The item, including but not limited to stone, and metal is damaged by misuse, mishandling, or poor maintenance.
• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of gemstone & silver jewelry. These chemicals include but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.

European Union 14-day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. But your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Steps
When you apply for a refund or return, please contact support@plurrana.com at the first time, the time you contact us should be within 30 days from receipt, and the email should include the following:

Subject: [Order Number] Refund Application

Content: (optional, if you would like us to pay return freight) Reason for return. It would be better if a photo or video were provided.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note:
Please make sure the item will be returned as it was. If you do not have the original product packaging, please use a firm box with padding to return the item.
After we check and confirm the information, our finance team will issue a refund for you in 3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.